What is your refund and cancellation policy?

What is your refund and cancellation policy?

30 days prior: full refund
15 – 29 days: 30% charge
2 – 14 days: 70% charge
Less than 48 hours: full charge

For Ha Long tours: in case of typhoon that the boat is not allowed to go out, we offer full refund for all the tours that have not started (you are still in Hanoi); Or the tour can be moved to other dates without extra charge if our boats are available and your time permits. Partial refund of difference will be applied for the tours that are on the way.

 

If your group size changes (more or less travelers), it is not considered as cancellation. The tour will be quoted again in this case. If there are more people in the group, the price per person will be cheaper. And there are less people, the price per person will be more expensive for private tours, for VIP open tour there is no change of prices.

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