Payment

No, we do not charge any extra fees or fuel surcharges. The listed price is the price you pay. Including tax.

We understand that you may not have a printer handy when you’re traveling so it is not necessary to have a printed copy. However, we require that you show ID matching your reservation and also the Order # that is immediately emailed to you after you make your reservation.

Please contact us to get the latest information on your desired trip.

Preparation

To pay a visit to Hanoi city tour or any sacred area, it is compulsory to wear appropriate clothes (polite way). For adventurous tours, a good pair of trekking shoes is recommended.

Not much, remember our trips are all inclusive. We do suggest you bring appropriate clothing to fit the season and a day pack to carry extra snacks and water.

Reservation

30 days prior: full refund
15 – 29 days: 30% charge
2 – 14 days: 70% charge
Less than 48 hours: full charge

For Ha Long tours: in case of typhoon that the boat is not allowed to go out, we offer full refund for all the tours that have not started (you are still in Hanoi); Or the tour can be moved to other dates without extra charge if our boats are available and your time permits. Partial refund of difference will be applied for the tours that are on the way.

 

If your group size changes (more or less travelers), it is not considered as cancellation. The tour will be quoted again in this case. If there are more people in the group, the price per person will be cheaper. And there are less people, the price per person will be more expensive for private tours, for VIP open tour there is no change of prices.

Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.

Weather

Depending on weather, we could do the change of the tour order for the package tour or if you book 1 single tour, we also have the necessary alternative. Make sure you still enjoy the best part of your tour. We could be flexible in tour price in case of bad weather.