Early bookings are preferable. We only confirm the booking when we get the deposit. At least 30% of the amount should be paid as deposit when you book the services. All should be paid before the trip starts 10 days.
Payment methods: cash, bank transfer, Western Union, MoneyGram, credit card at office or online (via VTC Pay service). For credit card online, the amount will be quoted in VND as Vietnamese laws. Transaction fees should be paid by customers side.
Accepted currency in cash: US dollars, Vietnam Dong, Euros, AUD…
If in VND, we follow the exchange rate of Vietcombank:
For the tour:
If the whole group cancel the tour because of some reason, we follow the below quotations:
30 days prior: full refund
15 – 29 days: 30% charge
2 – 14 days: 70% charge
Less than 24 hours: full charge
For Ha Long tours: in case of typhoon that the boat is not allowed to go out, we offer full refund for all the tours that have not started (you are still in Hanoi); Or the tour can be moved to other dates without extra charge if our boats are available and your time permits. Partial refund of difference will be applied for the tours that are on the way.
If your group size changes (more or less travelers), it is not considered as cancellation. The tour will be quoted again in this case. If there are more people in the group, the price per person will be cheaper. And there are less people, the price per person will be more expensive for private tours, for VIP open tours there is no change of prices.
For other services: train, flight, bus tickets, visa, hotels…the cancellation policies will be given by the providers.
Pick-up/drop-off for tours from Hanoi: old quarters area or 2 km from the old center. Extra charges will be applied for farther areas.
We are flexible in some cases.